More about local support
Understanding Bangladeshi culture is part of our support
Speaking the language is just the beginning — a great support rep also knows that player activity rises during Ramadan nights, withdrawal demand peaks on Eid, and network issues are more common in rural areas. 90 Jelly's support team understands this reality and works accordingly.
We plan ahead for key dates throughout the year by deploying extra support staff — on World Cup match nights, during IPL season, and at major esports tournaments. When it matters most, you won't be left waiting.
What types of issues come up most often?
In our experience, most issues are actually quite straightforward. Deposits not reflecting in your balance, slight delays on withdrawals, bonus codes not working — problems like these are typically resolved within five minutes.
More complex matters — such as account verification or KYC-related issues — can take up to 24 hours. However, you'll be kept updated at every step; you're never left in the dark.
Have a few details ready before contacting support
Having a few details on hand will help us resolve your issue faster:
- Your 90 Jelly account ID or registered mobile number
- Transaction ID or reference number for payment issues
- The time the issue occurred
- A screenshot of the issue, if possible
Providing these details upfront means the agent won't need to ask again, and your issue gets resolved much faster.
Responsible Gaming Support
90 Jelly doesn't just provide a great gaming experience — it also supports responsible play. If you feel your gaming habits need some boundaries, reach out to our support team. We can help you set voluntary limits, take a temporary break, or lock your account — no questions asked, no judgement.
